Effective harassment training is ongoing, not one-and-done. It’s essential for companies to go beyond basic policy review and create lasting behavioral change by introducing the right conversations.
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Successful salespeople have the two essential Cs: Communication and Confidence. Ensure sales teams feel confident in their product knowledge and communication skills before they make a pitch.
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
Celeste Headlee offers 10 ways to have a better conversation.
